Support
We're here to help. Whether you have a question about the app, encountered a bug, or need your account deleted — reach out and we'll get back to you promptly. New to E-clair? The user guide walks through the whole flow.
Contact Us
Email is the fastest way to reach us. Include your device model and iOS or Android version when reporting bugs — it helps us reproduce the issue quickly.
support@e-clair.appCommon Questions
My transcription is stuck — what do I do?
Transcription typically completes within a few minutes depending on audio length. If a job has been processing for more than 15 minutes, try closing and reopening the app. If the issue persists, email us with the title of the stuck recording.
Which audio formats are supported?
You can upload MP3, M4A, WAV, AAC, OGG, FLAC and AIFF files — the file picker filters to exactly those. Video files are not supported for upload. Audio from web links and podcast episodes is handled for you.
Which languages can be transcribed and translated?
The language of your audio is detected automatically — there is nothing to set. Translations come back in whichever of the sixteen languages you pick under Translation language on the Me tab: English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Turkish, Dutch, Polish or Swedish.
How do I add a podcast?
Tap Add on the Library tab and choose Browse podcasts to search for a show by name, or Add RSS feed to paste a feed URL directly. Once you subscribe, new episodes appear as the feed updates.
How do I delete my account and data?
Open the Me tab and tap Delete account, at the bottom of the screen beside the privacy policy link, to permanently remove your account and all associated data. You can also email support@e-clair.app with the subject "Data Deletion Request" and we will process it within 30 days.